Your information, your choices, and how to reach us.
This notice explains how information is used when you browse Hopleg, enquire about a flight, sign in, set an alert or contact us as an operator or partner.
An enquiry includes your name, email, passenger count and chosen flight, plus any phone number or message you add. Alerts use your email, route, dates and frequency. Operator and partner requests include the business and contact details you submit.
We use enquiry details to respond to your request and help arrange a charter. We use account information to provide access and keep it secure. Alert preferences are used to send the matching emails you request.
Route alerts start after you confirm your email. You can edit, pause or delete them through the manage link, and unsubscribe from alert emails. Unsubscribing from alerts does not stop necessary messages about an enquiry you have made.
We use website activity information to understand how the service is used and help resolve technical problems. The website includes analytics to support this.
We retain information for the purposes described in this notice, including handling requests, maintaining requested services and meeting legal obligations. You can contact us to request deletion or ask about information held about you.
Depending on the law that applies, you may have rights to access, correct or delete information, restrict processing, object or receive a portable copy. Where consent is relied on, you can withdraw it. You may also raise a complaint with a relevant data-protection authority.
For privacy questions or requests about your information, email [email protected]. Please describe your request so we can direct it to the right person.